Our Services
We offer FREE NO OBLIGATION VALUATIONS and work on a NO SALE NO FEE basis with a fixed selling fee. This gives our clients added peace of mind that there are no surprises on completion day. Additionally we market your home on the major property websites; Rightmove, Zoopla and Primelocation and have a presence on social media to ensure your home reaches as many people as possible across the country and beyond.
We hope you never find the need to complain about the services we offer, but in the unlikely event that you do, please follow the process below to raise your complaint;
1. Please raise the complaint in the first instance with our representive who you have been working with, as we always aim to resolve any issues where possible at the first point of contact. Your complaint will be repsonded to within three working days.
2. If you are not satisfied with the resolution, please place your complaint in writing to either Chris Peart, Barbara Hopper or Victoria Peart and email this to info@keyholeresidential.co.uk or write to; 20 Sandray Close, Birtley. DH3 2HJ. Your complaint will be handled within 14 working days and you will receive a written outcome within this time.
3. If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge. You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint, including any evidence to support your case. Please contact TPO as follows; 01722 333306 or writing to TPO, Milford House, 43-55 MIlford Street, Sailbury, Wiltshire. SP1 2BP) or email admin@tpos.co.uk / www.tpos.co.uk
